Privacy policy

At KeyPharm NV high prioity is given to data protection.This privacy policy provides the necessary information on how we esure the privacy of our costumers and of the users of our website www.biotona.bio. For any question or other matter concerning the content of this document or a problem with our services and our website, please do not hesitate to contact us (see A. 2.).

This policy is also fully in conformity with the Global Data Protection Regulation (hereinafter referred to as GDPR) of May 2018.

Privacy and GDPR

1. Who is protected by this privacy policy?

Any natural person who provides us with personal data. The GDPR does not cover business data.

2. What does ‘processing of data’ mean and who is responsible?
The ‘processing of data’ refers to every action carried out with data as well as every analysis performed on this data. This includes among other things the storage, collection, processing, copying, forwarding and deletion of data.

The entity responsible for the data processing is KeyPharm NV. For specific questions concerning this matter please contact our Data Protection Officer (hereinafter referred to as DPO) Ward Vercaemst on our general telephone number +32(0)50 28 92 30 or via dpo@keypharm.be.

3. What kind of data do we process?
We process data that is left behind by visitors when visiting our website such as name, e-mail, telephone number as well as analytical data that we receive through cookies and the Google Analytics pixel. Data of our customers will also be processed.

4. What do we use this data for?
KeyPharm NV collects personal information that is required to ensure an optimal website performance. This information may be used by KeyPharm NV for campaigns or reports of commercial nature. Analytical data obtained from the website are automatically anonymised and KeyPharm NV cannot use the same information to personally identify or contact you. We use this information to optimise our website if necessary. KeyPharm NV also collects information in log files. This information is used for internal purposes such as traffic and profile analysis, in order to further improve the services offered by the site. KeyPharm NV also collects information in log files. This information is used for internal purposes such as traffic and profile analysis, in order thereby to further improve the website services.

5. How do we protect your data?
At KeyPharm NV all data collected by our website will be recorded on the server of our host. They are not accessible from outside and they are protected by a firewall.

6. What if something goes wrong with the protection of your data?
Under the GDPR, KeyPharm NV is required to notify any problem that occurs with the protection of data of natural persons to all the concerned parties within 72 hours. Thereafter we will do everything we can to resolve these problems as quickly as possible and we also make adjustments to our security policy in order to prevent similar problems in the future. The GDPR does not cover business data. Since loss, damage, or theft of this data can adversely affect the working of KeyPharm NV, we shall also communicate this to our customers whenever relevant.

7. Do we sell your data to third parties or do we forward your details to others?
KeyPharm NV undertakes never to disclose your data to third parties without the explicit consent of the concerned party.

8. Being the customer, how do you decide which personal data we may use and how?
Customers of KeyPharm NV. in the capacity of their company, have no control over what we do with their business data. In case of commercial e-mails, the option of unsubscribing is always available. In case of questions, please contact our DPO (see 2.).

9. What are your rights and how can you exercise them?
If you are a natural person, you will have the right at all times to request your personal data, to examine and edit the same, have the same transferred, or to delete them. For further information about this, please contact our DPO via telephone or e-mail (see 2.).

10. How long do we preserve your personal data?
Personal data of natural persons is preserved for a maximum of 5 years. We may continue to maintain customer data, since these are not covered under the GDPR. We may retain information in legal and historical documents as long as KeyPharm NV exists.

11. What about our websites, cookies and mobile apps?
KeyPharm NV uses ‘cookies’ (small pieces of information that are written to the hard disk of the user) in order to facilitate the use of the website and to receive anonymous analytical data. We ask you for information in specific cases e.g. in the contact form. Keypharm nv. has no mobile apps.

Cookies and what they do for you
Although little attention is given to cookies, in most cases they perform a clear task. They are small files of invisible, hidden text that are installed on your device (computer, tablet, smartphone) and serve a specific purpose. On our website, they serve solely to provide you with a better surfing experience.

With our cookies:
– our website functions as it should
– the speed and security of our website is optimal
– the user-friendliness of our website increases
– we can more efficiently direct our marketing to benefit you

What our cookies do NOT do:
– collect personal or sensitive data without your permission. The data in the cookies is automatically made autonomous and therefore cannot be used to identify or contact you.
– share your data with third parties
– pay sales commissions

Our cookies facilitate the functionality of our website and the collection of analytical data (Google Analytics) on how visitors behave on our website.

How can I delete cookies? Or how do I allow them?
You cannot refuse these cookies, unless you leave our website. However, you can turn off cookies in your browser settings. Be aware that many websites use cookies that make online payments more secure, remember your login data, or ensure that you can play a video on YouTube, etc.

Your permission
The data that we collect via cookies is automatically made autonomous. This means that we cannot use this information to identify or contact you. Therefore, the legislation does not require that we get permission to install these cookies.

Contact details

Vercaemst Peter
General Manager

KeyPharm Laboratories
Siemenslaan 11
B-8020 Oostkamp
Belgium

Tel : +32(0)50 28 92 30
Fax : +32(0)50 37 57 11
BE 0883.397.311